Description : Service Owner - Application Support Engineer. Company : Tyfoon. Location : Distans in 111 52 Stockholm
RIght now we are looking for a service owner - application support engineer for a consulting assignment to a costumer based in Stockholm.
Start: ASAP
End: 31/03/2024
Work load: 100%
The assignment will mostly be carried out on site but 30% remote work is allowed.
Responsibilities:
- Be accountable for that the service(s) over time deliver value and meet stakeholders expectations and business’ needs
- Ensure cost efficient, stable and sustainable service operation and delivery
- Performs defined tasks to monitor service delivery against service level agreements and reports on status
- Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements
- Keep information of the service(s) up to date
- Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes
- Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve
Requirements:
- Challenge the status quo and find new solutions and promote innovation and new ideas
- Empower others to learn and grow
- Create partnership with and drive collaboration with internal and external parties
- Manage contracts and negotiations with external suppliers
- Influence decision makers and manage stakeholders in order to achieve service mission
- Lead cross functional teams
- Own and articulate end-to-end service requirements
- Understand customer and business needs and understand impact on services and priorities
- Understand and express the connections between larger business goals and service roadmap
Functional Knowledge:
- Service Life cycle Management
- Vendor Management
- Information Technology Infrastructure Library, ITIL
- Agile methods
- Financial Management and Planning
- Internal and external Stakeholder Management
- Service architecture, offerings and agreements
- Rather deep understanding of underlying technical solutions
- Service Catalogue Management
- Contracts and negotiations
Please apply with:
Up to date resumé in word-format
Desired hourly rate
